Important Documents
The following documents are available for patients of Chalk Stream Medical. Please contact us if you have any questions about any of these policies.
Policy & Compliance Documents
| Document | Description |
|---|---|
| Complaints Policy | Our procedure for addressing patient concerns |
| Safeguarding Flowchart | Visual guide for safeguarding protocols |
| Safeguarding Policy | Our institutional safeguarding framework |
| Data Protection Policy | How we handle and protect your information (2025) |
| Cookies Statement | Our cookie usage disclosure |
| Website Privacy Policy | Our privacy practices and user data protection |
Your Rights as a Patient
As a patient of Chalk Stream Medical you have the right to:
- Be treated with dignity and respect at all times
- Receive clear information about your treatment options
- Give or withhold consent to examination or treatment
- Access your medical records
- Raise concerns or make a complaint
Making a Complaint
If you are unhappy with any aspect of your care, please contact us in the first instance:
Chalk Stream Medical Limited
Bowland House, Stiles Yard
Alresford, Hampshire SO24 9AT
Phone: 01962 571 661
Email: info@chalk.stream
We take all concerns seriously and aim to respond within five working days. Please see our Complaints Policy for full details of the process.
Confidentiality
All information you share with us is held in the strictest confidence and in accordance with our Data Protection Policy and applicable UK data protection law. We will never share your personal information with third parties without your consent, except where required by law.